BYOBot

Front Workflow Automation

Automate Front Without Code

Inbox triage, reply drafting, tagging, assignment rules, thread summaries: describe your Front workflow and get a portable agent spec. First build free.

Triage the shared inbox Draft replies Tag conversations Assign to the right teammate Summarize a thread Report on the inbox

What You Can Automate

📥
Inbox Triage
Sort the shared inbox by topic, urgency, and account value, so the team works the right conversations first instead of newest-first.
✍️
Reply Drafting
Draft answers to the questions you've answered a hundred times, pulled from your docs and past replies, so a teammate edits and sends.
🏷️
Tagging
Tag conversations by topic, account, and product area consistently, so your rules and reporting have something reliable to read.
🔀
Assignment
Spot who should own a conversation and hand it over with a summary attached, so nothing sits unassigned in the shared inbox.
📄
Thread Summaries
Condense a twenty-message thread into the decision and the open question, so the next person doesn't read the whole history.
📊
Inbox Reporting
Roll volume, response time, and recurring topics into a weekly report, so you see what's filling the inbox without a manual export.

Tools It Works With

Front Help Scout Zendesk Intercom Gmail Slack Notion

Where It Runs

💬
AI Chat Tool
Run it in any chat AI
Paste a batch of conversations into Claude, ChatGPT, or Gemini with a BYOBot spec and get back the triage order, the drafted replies, or the weekly report. No OAuth required.
🖥️
Browser Agent
Agent works your inbox
A browser agent moves through Front directly, tagging and preparing drafts on conversations, without a developer wiring the API first.
⚙️
Automation Stack
Triage that runs on arrival
Connect the spec through your stack so triage, tagging, and assignment run as messages land, and the drafts wait in Front for a teammate to approve.

Build Your First Front Agent

Describe the shared-inbox workflow. Get a portable spec. Run it wherever your inbox lives.

$25 USD
S$34 SGD · 5 builds per pack · first build free
Build your Front agent →
No account. No code. A teammate still approves every send.

Who Uses This

Customer Support Customer Success Email Automation Small Business Knowledge Base

A shared inbox is a queue pretending to be a conversation. Front is good at the pretending part: it keeps the threads, the assignments, and the internal comments in one place. What it won't do is read an incoming message to decide whether it's urgent, draft the answer your help docs already contain, or compress a long thread into the one decision the next teammate needs. That reading-and-deciding layer is where a small team loses its mornings.

BYOBot turns each of those jobs into a portable spec: a structured file naming the trigger, the message data, the rule, and the draft or action that comes out. Build the triage spec once and run it from a chat AI, a browser agent inside Front, or your automation stack as messages arrive. Your tone and policies live in the file, so drafts read like your team. It shares logic with the customer support workflows and feeds customer feedback automation, so the complaint you keep seeing turns into a fix rather than a tag.

Start with triage and reply drafting, because they save the most minutes per message and leave your attention for the conversations that need a person. A human on your team approves every send: the agent drafts, you decide. Once those two run, tagging, assignment, and reporting follow the same shape. If you're comparing inboxes, the same specs port to Help Scout or Intercom, so your automations aren't tied to one vendor.

Common Questions

BYOBot automates the reading-and-deciding work around a shared inbox: triaging conversations by topic and urgency, drafting replies from your help docs, tagging by topic and account, assigning with a summary attached, condensing long threads for handoff, and building inbox reports. If the task reads a message and produces a draft, a tag, or a routing decision, it can become an agent.
Yes. Draft automation writes from your help docs, your past replies, and your tone, so answers read like your team instead of a generic bot. A teammate reviews and sends every reply, which keeps a human in the loop while the blank-page time on repeat questions disappears.
Triage automation reads each conversation and sorts it by topic, urgency, and account, so the team works the conversations that matter first rather than top to bottom. A frustrated customer on your biggest account doesn't wait behind a routine billing question because of arrival order.
Front's rules match on fields: sender, keyword, inbox. They can't tell an annoyed renewal risk from a polite question that happens to use the same words. BYOBot produces a spec for an agent that reads the message and reasons about it, so the judgment calls your rules keep missing get handled, and your existing rules keep doing the simple matching.
Yes. BYOBot builds a portable spec that maps your support logic rather than one tool's buttons, so the same triage, drafting, and reporting workflows run against Help Scout, Intercom, Zendesk, or Freshdesk. Your inbox is a destination, not a lock-in.
No. Paste a batch of conversations into an AI chat tool for instant triage or drafts, run a browser agent against Front directly, or connect the spec to your automation stack once the workflow has earned it. You can start with no integration at all.