BYOBot

Gorgias Workflow Automation

Automate Gorgias Without Code

Ticket triage, order-status replies, returns handling, tagging, support reporting: describe your Gorgias workflow and get a portable agent spec. First build free.

Triage the ticket queue Answer order-status questions Handle a return request Tag tickets Draft a macro Report on support

What You Can Automate

🗂️
Ticket Triage
Sort the queue by reason, urgency, and order value, so a pre-delivery complaint beats a general question to the top.
📦
Order Status
Pull the order record and draft the where-is-my-order answer with tracking and a real date, so the most common ticket stops costing minutes.
↩️
Returns and Exchanges
Read the request, check it against your policy, and draft the response with the next step, so your team approves rather than researches.
🏷️
Ticket Tagging
Tag by reason and product consistently, so your reporting shows which product is generating the tickets.
💬
Macro Drafting
Turn the replies you keep retyping into clean macros written in your voice, so the whole team answers the same way.
📊
Support Reporting
Roll volume, response time, and top ticket reasons into a weekly report, so the cause gets fixed instead of re-answered.

Tools It Works With

Gorgias Shopify WooCommerce Zendesk Klaviyo Slack Google Sheets

Where It Runs

💬
AI Chat Tool
Run it in any chat AI
Paste a batch of tickets and the matching order rows into Claude, ChatGPT, or Gemini with a BYOBot spec and get back the triage, the drafted replies, or the report. No OAuth required.
🖥️
Browser Agent
Agent works your helpdesk
A browser agent moves between Gorgias and your store admin, reading the order and preparing the reply on the ticket, without a developer wiring integrations first.
⚙️
Automation Stack
Triage that runs on arrival
Connect the spec through your stack so tickets get triaged and tagged as they land, with order-status drafts waiting in Gorgias for an agent to approve.

Build Your First Gorgias Agent

Describe the ecommerce support workflow. Get a portable spec. Run it wherever your tickets live.

$25 USD
S$34 SGD · 5 builds per pack · first build free
Build your Gorgias agent →
No account. No code. An agent approves every send, and refunds stay with you.

Who Uses This

Customer Support Ecommerce Operations Small Business Customer Feedback Inventory Management

Ecommerce support has a shape that never changes: where is my order, can I return this, does it come in another size, and the one real problem hiding behind forty routine messages. Gorgias puts the order next to the ticket, which helps. It still won't read the ticket, check the order record, and write the answer. So your team does that by hand, dozens of times a day, and the real problem waits.

BYOBot turns each of those tickets into a portable spec: a structured file naming the trigger, the order data it needs, your policy, and the draft that comes out. Build the order-status spec once and run it from a chat AI, a browser agent between Gorgias and your store, or your stack as tickets arrive. It reads the same records your Shopify workflows use and sits next to ecommerce operations automation, so a shipping problem surfaces as an operations fix rather than a pile of tickets.

Start with order status and returns, since together they're most of your volume and the answers are the most mechanical. An agent approves every send, and anything that moves money stays a human decision: the spec drafts the refund reply and leaves the refund itself to your team. Once those run, tagging, macros, and reporting follow. The recurring complaint your tags expose belongs in customer feedback automation, where it turns into a product change.

Common Questions

BYOBot automates the repetitive reading and writing in ecommerce support: triaging tickets by reason and urgency, drafting order-status replies from the order record, handling returns and exchange requests against your policy, tagging by reason and product, drafting macros in your voice, and building weekly support reports. If the task reads a ticket and produces a draft or a routing decision, it can become an agent.
It drafts them. The agent reads the ticket, finds the matching order, and writes the reply with tracking and a realistic date, then leaves it for your team to approve and send. That's the highest-volume ticket in most stores, so drafting it is where the hours come back, and a human still signs off.
No. BYOBot drafts the reply and flags whether the request fits your policy, and your team makes the call. Nothing in a BYOBot spec moves money or completes a refund: anything with a financial consequence stays an explicit human decision, by design.
Rules match keywords and fields; macros are fixed text you still have to pick and personalize. Neither reads a ticket to work out what the customer means or pulls the right order detail into the answer. BYOBot produces a spec for an agent that reasons over the ticket and the order, then writes the specific reply, so your macros stop being templates you fill in by hand.
Yes. The spec names the order data it needs rather than one platform's API, so the same ticket workflows read from Shopify, WooCommerce, or BigCommerce. If you migrate stores, the support automation comes with you.
No. Paste a batch of tickets with the matching order rows into an AI chat tool for instant drafts, run a browser agent across Gorgias and your store admin, or connect the spec to your stack later. Starting with no integration is the normal first step.